Privacy Policy

1. About this policy

Mundane Solutions Pty Ltd (ABN 98 702 143 888), trading as Mundane Solutions (“we”, “us” or “our”), is committed to protecting the privacy of our clients, website visitors and suppliers. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

This policy applies to information we collect through this website, by email, via our quote and contact forms, and in the course of providing our everyday business and IT solutions to clients across Perth, Western Australia.

2. The Australian Privacy Principles

The APPs set out standards, rights and obligations around the collection, use, disclosure, quality and security of personal information in Australia. We take reasonable steps to ensure our practices comply with the APPs, including those relating to:

• open and transparent management of personal information (APP 1);
• anonymity and pseudonymity where practicable (APP 2);
• collection of solicited personal information (APP 3 and APP 4);
• dealing with unsolicited personal information (APP 4);
• notification of the collection of personal information (APP 5);
• use and disclosure of personal information (APP 6);
• direct marketing (APP 7);
• cross-border disclosure of personal information (APP 8);
• adoption, use and disclosure of government-related identifiers (APP 9);
• quality of personal information (APP 10);
• security of personal information (APP 11);
• access to and correction of personal information (APP 12 and APP 13).

3. Personal information we collect

The types of personal information we may collect include:

• your name and the name of your business or organisation;
• your email address and business postal address;
• details of the services you have enquired about or engaged us to provide;
• information relevant to a project, such as existing systems, hosting details or software in use;
• billing and payment information where relevant to an engagement;
• website usage data, such as pages visited and general browser information.

We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for a permitted purpose and you have consented to the collection.

4. How we collect personal information

We collect personal information in a number of ways, including:

• directly from you, when you complete a form on this website, send us an email, or speak with us in person at your premises;
• automatically, through cookies and analytics tools when you browse this website;
• from third parties, such as a colleague who requests a quote on behalf of your business, where it is reasonable and practicable to do so.

5. Why we collect personal information

We collect, hold, use and disclose personal information so that we can:

• respond to enquiries and prepare quotes for prospective clients;
• deliver and administer the business and IT services you have engaged us to perform;
• invoice for work completed and maintain accurate business records;
• provide ongoing support and communicate about your projects;
• improve our website, services and client experience;
• meet our legal, tax and regulatory obligations.

We will only use your personal information for direct marketing where you have consented or where an exception under the Privacy Act applies. Every marketing email we send includes a simple way to opt out of future communications.

6. Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose personal information to:

• service providers who assist us to operate our business, such as website hosting, email, cloud storage, accounting and payment providers;
• professional advisers, including our accountant, bookkeeper and legal advisers;
• third parties where you have authorised the disclosure, or where disclosure is required or permitted by Australian law.

Some of these service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the APPs, including under binding contractual arrangements.

7. Security and retention of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage of records and limiting access to personal information to team members who need it to perform their duties.

We retain personal information for only as long as reasonably necessary for the purposes outlined in this policy, or as required by law (for example, tax record-keeping obligations). When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Cookies and website analytics

When you visit mundanesolutions.site, we may use cookies and similar technologies to keep the website functioning, remember your preferences and understand which pages are useful to visitors. This data is generally aggregated and does not identify you personally.

You can adjust your browser settings to refuse cookies or to alert you when cookies are being used. Please note that some parts of the website may not function fully without cookies.

9. Access to and correction of your personal information

Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email us at ceo@mundanesolutions.site with details of the information you would like to access or correct. We will respond within a reasonable period, generally within 30 days. There is no charge for submitting a request, although we may charge a reasonable fee for providing a copy of a large volume of records.

10. Anonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym — for example, when browsing this website or making a general enquiry. However, we will generally need your contact details to prepare a quote or deliver services.

11. Complaints and feedback

If you believe we have breached the APPs or mishandled your personal information, please contact us first so we can work to resolve the matter. Complaints should be sent to ceo@mundanesolutions.site with the subject line “Privacy Complaint”.

We will acknowledge your complaint promptly and aim to provide a written response within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of this website after changes are published constitutes acceptance of the updated policy.

13. How to contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Mundane Solutions Pty Ltd
ABN 98 702 143 888
Perth, Western Australia
Email: ceo@mundanesolutions.site
Website: mundanesolutions.site