Everyday business and IT services, done properly

What we do

Six core services, each available as a one-off job, a project, or part of an ongoing support arrangement. Not sure which fits? Email us the problem and we will point you the right way — even if the answer is that you do not need us yet.

IT Support & Helpdesk

Day-to-day help for when computers, email or software misbehave. Remote fixes where possible, on-site across the Perth metro area when it matters.

What's included:

• Remote and on-site support across Perth
• Windows, macOS, email, printer and software troubleshooting
• New starter setups and secure leaver lock-downs
• Clear notes on what was done and how to avoid a repeat

Typical process:

1. Email your issue — a person reads it, not a bot.
2. We triage, prioritise and get to work, usually same business day.
3. Fixed, tested and explained in plain English.

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Websites & Online Presence

Practical websites and listings that make your business easy to find and easy to deal with — built for real customers, not awards.

What's included:

• New small-business websites and refreshes of tired ones
• Domain, hosting and business email setup
• Google Business Profile creation and tidying
• Plain-English content updates and basic search visibility

Typical process:

1. Short brief, sitemap and a fixed quote before we start.
2. Design and build using your content and photos.
3. Launch, quick training session, and all logins handed over to you.

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Cloud, Email & Microsoft 365

Move your files and email somewhere sensible, set it up properly the first time, and show your team how to use it without the headaches.

What's included:

• Microsoft 365 and Google Workspace setup
• Mailbox and file migrations with minimal downtime
• SharePoint, OneDrive and Teams configured for your workflow
• Licensing review so you are not paying for what you don't use

Typical process:

1. Quick audit of your current email, files and licences.
2. Staged migration, often after hours to avoid disruption.
3. Verification, a short training session and documentation.

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Automation & Business Systems

If your week involves copying data between spreadsheets, we can probably automate it. Less re-typing, fewer mistakes, more time for actual work.

What's included:

• Quoting, invoicing and customer onboarding workflows
• Replacing spreadsheet sprawl with proper lightweight systems
• Connecting the apps you already use so data flows once
• Simple reporting dashboards for the numbers you actually check

Typical process:

1. Map the manual steps and agree where automation helps.
2. Build and pilot with one or two real cases.
3. Roll out team-wide with documentation and a safety net.

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Cyber Security & Backups

Sensible, proportionate protection for small businesses — the essentials done well, not an enterprise security theatre on a small-business budget.

What's included:

• Security health check with a prioritised fix list
• Multi-factor authentication set up across your accounts
• Automated backups with test restores, not just hope
• A one-page incident response plan and staff awareness session

Typical process:

1. Assess your current exposure in plain language.
2. Protect: MFA, backups, patching and access clean-up.
3. Test a restore and leave you with a written recovery plan.

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Devices, Networks & Office Tech

Hardware and office technology chosen on merit, set up neatly and documented — from a single laptop to a full office move.

What's included:

• Laptop and desktop provisioning, ready to work on day one
• Wi-Fi and small office network setup and clean-up
• Printer, scanner and peripheral configuration
• Office relocations and sensible hardware purchasing advice

Typical process:

1. Confirm requirements and provide a fixed quote.
2. Order, build and configure everything before it arrives.
3. Install on site, test and hand over a written summary.

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How we work

The same straightforward process applies whether it is a one-hour fix or a month-long migration.

1. Say hello. Email ceo@mundanesolutions.site with what is bothering you. The initial chat is free and there is no pressure to proceed.
2. Scope and fixed quote. We confirm what is in and out of scope, and you get a written price before any work starts.
3. We do the work. Scheduled around your business hours where possible, with progress updates so you are never guessing.
4. Handover. A plain-English summary of what changed, where things live, and what to do if something looks odd later.
5. Ongoing help. Monthly support plans with no lock-in contracts, or engage us ad hoc whenever something comes up.

Ways to engage us

• Hourly, for odd jobs. Small fixes and quick questions, billed in sensible increments with no surprises.
• Fixed-price projects. Websites, migrations, automation and office setups — quoted up front, scoped in writing.
• Monthly support plans. Ongoing helpdesk and maintenance for businesses that would rather never think about IT. Cancel any time; we earn the renewal, not enforce it.